FAQs

Thanks for stopping by. Below are answers to common questions about our products, shipping, and policies. If you don’t find what you’re looking for, feel free to contact us.

1. Returns & Exchanges

We accept returns and provide refunds for damaged items and quality issues. If something’s not right with your order, please contact us within 7 calendar days with your order number and other relevant details, and we'll follow-up with a request for photos of the issue. 

2. Are Your Products Made to Order?

Yes—they’re made just for you once you purchase. This helps us avoid waste. We appreciate you checking the size guide and product details before placing an order.

3. How Do I Choose the Right Size?

Sizes vary by product. Always refer to the size chart for each product and take a moment to measure yourself. Thanks for checking before you purchase.

4. What If I Received a Damaged Item?

If something arrives damaged, we’re here to help. Please contact us within 7 calendar days with your order number and let us know which item has the issue, if you ordered more than one. We’ll take it from there.

5. Shipping & Delivery Times

Our pieces are made to order, so we appreciate your patience while we prepare them just for you. Fulfillment usually takes 3–7 business days, plus shipping time. As soon as your order is on its way, we’ll send you a tracking link so you can follow it right to your door.